Customer Service

A Influência do Valor Percebido e da Satisfação do Cliente sobre o Comportamento de Boca a Boca: Desenvolvimento de um Modelo Estrutural AUTORES

Literature Review / Word of Mouth / Customer Service / Statistical Techniques in Spatial Analysis / Data Collection / Multiple Regression / Perceived Quality / Two Dimensions / Perceived Value / Structural model / Multiple Regression / Perceived Quality / Two Dimensions / Perceived Value / Structural model

A Influência do Valor Percebido e da Satisfação do Cliente sobre o Comportamento de Boca a Boca: Desenvolvimento de um Modelo Estrutural AUTORES

Literature Review / Word of Mouth / Customer Service / Statistical Techniques in Spatial Analysis / Data Collection / Multiple Regression / Perceived Quality / Two Dimensions / Perceived Value / Structural model / Multiple Regression / Perceived Quality / Two Dimensions / Perceived Value / Structural model

My Job - Deputy Team Leader

Academic Librarianship / Academic Libraries / Customer Service

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